Customer name *

Order number * You can find this number on e-mail with order confirmation.

Upholstery furniture Furniture Lighting Decorations Textiles Dining accessories Category of goods * Filling this field our specialists will faster find exact solution.

Value of claimed goods without shipping costs Filling this field we will assess value of claimed goods much faster

Purchase date * The date is written on the confirmation e-mail or on the document included by purchase/delivery. Thanks to this information, we will be able to verify the order much faster.

Delivery date Provide exact date of delivery.

Tracking number This number you can find on shipment documents.

-select- yes no Had been drawn damage report with the carrier? When damage report had been drawn please attach copy of this document.

Product type / Collection name * Filling this field we will know which product concern the complaint.

Product code By entering the product number, you will significantly speed up the complaint process.

Number of claimed parts Just refer to furniture. You can find parts number in assembly instruction.

Description *